Contact us

[email protected]

We aim to reply to support and billing questions within two business days. Privacy requests are answered within 30 days, and reports of illegal or non-consensual content are treated as urgent and handled ahead of everything else.

One address handles everything, so a clear subject line is what stops a time-sensitive request sitting behind ordinary support mail. Please start yours with the matching tag:

• Help and account support

  Sign-in trouble, playback problems, headset compatibility, or anything that is not working.

  Subject: Support

• Billing and memberships

  Questions about a charge, cancelling a membership, or a refund request.

  Subject: Billing

• Privacy and your data

  Ask for a copy of what we hold, correct it, or have your account and data deleted.

  Subject: Privacy

• Copyright

  Report material that infringes your copyright, or send a counter-notice.

  Subject: Copyright Notice

• Records and compliance

  Requests relating to our record-keeping statement, or to report a concern about content.

  Subject: Compliance

Postal address available on request from [email protected].

Sign-in codes arrive by email and expire after a short time. If one has not arrived, check your spam folder and request a new one. The newest code is always the only valid one. If your mailbox rejects our mail entirely, tell us the address and we will look into delivery.